Returns & Exchanges
At Two Brothers Organic Farms, we strive to ensure the highest quality for our farm-to-table products; however, due to the perishable nature of food items, returns are generally only accepted for damaged or incorrect deliveries. We are committed to resolving any issues to ensure you enjoy our organic offerings with complete peace of mind.
Report the Issue
Contact our support team within 24 hours of delivery if you receive a damaged, leaking, or incorrect product.
Provide Documentation
Email clear photographs of the product, the packaging, and the invoice to our customer care address for verification.
Quality Assessment
Our farm team will review your claim within 48 hours to determine if the issue occurred during transit or packaging.
Resolution & Refund
Once approved, we will initiate a replacement shipment or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing